Content Usability Testing for LifeSG
As the main UX Writer for LifeSG, my role was to research, write and test government content for 2 topics:
Support for your job search
Retrenchment benefits and measures
CHALLENGE
Make sure that the government articles are simple, clear and easy to understand.
SOLUTION
Plan and conduct content usability testing with 10 participants.
HOW I HELPED
UX Writing for 2 articles
Planned research questions and activities for content usability testing
Wrote survey questions, created test materials, and made content recommendations based on the results.
Process - Content Testing Methods
For LifeSG’s content UT, we used 3 methods:
highlighting test
comprehension survey
and readability survey.
Highlighting test
First, we asked participants to read the content at their own pace. They are encouraged to think aloud and share their thoughts at any time they wish to.
Then, we invited them to highlight the information that they found useful and clear in green, and the information that they found not useful and unclear in red.
Comprehension survey
We also invited participants to answer a series of simple and factual questions about the content they have just read. They were free to refer to the content while completing the survey. We wanted to test their understanding and recall, but not their memory.
Readability survey
For each article, we asked participants to give a score based on:
ease of reading
clarity
usefulness
user confidence
Outcome
At the end of content usability testing, I made 6 recommendations to change the article’s information architecture and edit certain descriptions based on the qualitative results.
Read my writing samples for these 2 articles: